Blellow: A Productivity Microblog for Professionals

Tips For Freelancing: How To Impress

posted by matt on March 17th, 2009
402 views

 
So you have just started out by yourself, in the lonely and dangerous world of freelancing. Working for yourself can be challenging at the best of times, keeping track of all your accounts and where you are on what project. Or maybe, you’re finding it hard to connect to new business opportunities.
 
One of the most integral ways to attract and maintain clients as a lone-ranger is your reputation. In fact, some say it is all you have. I’d slightly disagree (only slightly), as there are the type of clients out there that don’t even ask for previous work. But reputation is your pass to a fruitful time being self-employed.
 
But how do I build my reputation? Overimpress.

  • The client wants the project done for two weeks time - don’t stretch it to the full two weeks, get it done early. Surpass their expectations.
  • The client is initiated in design - but they like your first-draft proposal mockup thing that you sent them “on the email” last week. Don’t just settle for your first thoughts - make every design your best yet. Surpass their expectations.
  • The client is expecting features A, B and C. Implement a feature D and say “surprise! you like?”. Don’t charge extra. Surpass their expectations.

In essense, overdeliver without kissing arse. Focus on going one step further than what they are expecting, one step better than your last project. Word will soon get around that you are the most hard working, forward thinking person in the world and your total focus is on the customer.
 
More quick tips to come!

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  • Good suggestions, but sometimes delivery time also depends on the timely cooperation of the clients. Some of the clients I work with are comprised of 2 to 3 people and some of the projects I have done with them have been delayed just because either one of the people did not read the email and followed the instructions, or they read it and put it off for latter and forgot about it.

    Of course, it is also important at what point in the project the above starts to happen. I've had it happen to me in different stages of the projects, including off the get go.
  • Solid advice. Delivering above and beyond is so important for getting repeat business & recommendations - It can get pretty 'cut-throat' out there and offering something a little extra is a great way to ensure a happy client.
  • Erin
    Matt- great advice and i need your tips, so keep them coming. i am searching for my first clients and can use all the help i can get. what would you say to a perspective freelancer who has no previous work to show, like me. i want to get into freelance editing, but have nothing but research papers to show as samples, not exactly helpful. i hope my friend who's helping me build my website gets it up and running soon! but i digress. great work. can't wait for the next tip!!!
  • Great post Its always important to go out of your way, and never slack in doing your best work even if the budget is not what your looking for you need to do your best if you are going to compromise your work by doing mediocre work because of budget, you probably shouldn't take on the client.

    Here is another great article on freelancing and getting started.

    Effective Marketing Strategy How to get new clients when starting freelacing.
  • So true!
    And when you exceed your clients expectations the knock on effect I have found is that I get referrals - eventually you will not have to go looking for clients, they simply come to you as a result of excellent service. ;-)
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